Privacy Policy

Last Updated: 2025

GlassKote International (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website https://glasskoteint.com (“Site”).

By using our Site, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

We may collect the following types of information from you:

A. Personal Information

This includes any information that identifies you personally, such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment details (processed securely through third-party payment providers)
  • Any other details provided when contacting us or placing an order.

B. Non-Personal Information

We may also collect non-identifiable information such as:

  • IP address
  • Browser type and version
  • Device information
  • Website usage data (e.g., pages visited, time spent on pages)
  • Cookies and tracking technologies (see Section 7 – Cookies).

2. How We Collect Your Information

We collect information in the following ways:

  • When you visit our website.
  • When you make a purchase or register an account.
  • When you subscribe to our newsletter or promotional emails.
  • When you contact us for inquiries or support.
  • Through cookies and other tracking technologies.

3. How We Use Your Information

We use your information for the following purposes:

✅ To Process Orders – To fulfil purchases, process payments, and provide order updates.
✅ To Improve Our Website – To analyse usage trends and enhance user experience.
✅ To Provide Customer Support – To respond to your inquiries and resolve issues.
✅ For Marketing Purposes – To send promotional offers and newsletters (you can opt-out at any time).
✅ To Ensure Security – To protect against fraud, unauthorized access, or violations of our Terms & Conditions.
✅ To Comply with Legal Obligations – If required by law, we may disclose your information.

4. How We Share Your Information

We do not sell, trade, or rent your personal information. However, we may share your data with:

  • Third-Party Service Providers – Including payment processors, shipping companies, and IT service providers.
  • Legal Authorities – If required by law, to comply with legal processes or protect our business.
  • Marketing Partners – With your consent, we may share anonymized data for targeted advertising.

All third-party providers are required to comply with strict confidentiality and data protection policies.

5. Data Security

We implement robust security measures to protect your data, including:

🔒 SSL encryption for secure transactions.
🔒 Limited access to personal data by authorized personnel only.
🔒 Secure payment processing through trusted third-party providers.

While we take all reasonable precautions, no method of data transmission is 100% secure. You are responsible for keeping your account credentials safe.

6. How Long We Retain Your Data

  • We retain your personal information only as long as necessary to fulfil its purpose (e.g., order processing, customer support).
  • If you request account deletion, we will remove your information unless required by law to retain it.

7. Cookies and Tracking Technologies 🍪

We use cookies to enhance your browsing experience. Cookies help us:

✅ Remember your preferences.
✅ Analyses website traffic.
✅ Deliver relevant ads through third-party partners (e.g., Google, Facebook).

You can manage or disable cookies via your browser settings. However, some site features may not function properly if cookies are disabled.

8. Your Rights Under Australian Privacy Law

Under the Australian Privacy Act 1988 (Cth), you have the right to:

🔹 Access your data – Request a copy of your personal information.
🔹 Correct inaccurate data – Update or correct your details.
🔹 Request data deletion – Ask us to delete your personal information, subject to legal obligations.
🔹 Opt-out of marketing – Unsubscribe from promotional emails anytime.

To exercise these rights, please contact us at connect@glasskoteint.com.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal information.

10. Children’s Privacy

Our Site is not intended for children under 13 years old. We do not knowingly collect personal information from minors. If you believe a child has provided us with their data, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page, and the “Last Updated” date will be revised.

We encourage you to review this policy regularly to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: connect@glasskoteint.com
📍 Address: Melbourne: 133 Fitzroy Street St Kilda VIC 3182